How can we help?

General


What do I add to my disclaimer?âž•âž–
Nutrition disclaimers are added to nutrition labels to inform your readers and protect you against any limitations or guarantees about the nutrition information you’re providing.

You are totally free to customize your disclaimer to fit your specific needs.

However, if you’re looking for some inspiration, you can use this blanket disclaimer as a starting point and edit or change it to meet your needs:

"This content is for informational purposes only. We are not responsible for any errors. We have tested the recipe for accuracy, but your results may vary. Please note that this is not medical or nutrition advice. Seek advice from a licensed professional if you need advice. We are not liable for any damages caused by your use of this content."
How do I customize my labels?âž•âž–
We now have 3 label designs for you to choose from!

To customize your labels, go to Settings, then Customize Labels. Or when you have created your label, select the Custom button above the label.

You can choose a label design, select and deselect which nutrients you would to display, and add your own custom disclaimer text.

Make sure to click Save Settings when you're done!

You can also use Plain Text Labels for even more customization.
How do I add plain text nutritional information instead of labels?âž•âž–
You can now insert the nutritional information directly into your blog as plain text HTML instead of the generated label!

1. When you have created your recipe, click "View Label."

2. Under the nutrition label, click "Plain HTML."

3. Under the textarea that appears, click "Copy Plain HTML."

4. Paste this code directly into your blog. This will appear similar to:

NUTRITION
Servings: 6
Calories: 180.4
Total Fat: 4.6g (7%)
Saturated Fat: 1.2g (6%)
Polyunsaturated Fat: 0.9g
Carbohydrates: 7.7g (3%)
Sugar: 3.1g
Protein: 25.9g
Salt: 1.1g (18%)
Vitamin A: 9.8µg (2%)
Calcium: 45.1mg (6%)
Vitamin D: 0µg (0%)


This has the added benefit that you can add your own custom CSS to style the fonts and colors as you wish!

The nutrients displayed will match your default settings.
How to customize Plain Text Labels with CSSâž•âž–
With Plain Text Labels, you now have the ability to add your own custom CSS!

Within the HTML code for each element you will see the style="" attribute, for example, to change the background color of the label, look for:

background-color:white;

You can change the background-color to any value including a HEX code to match your brand.

To change the color of the NUTRITION title, look for:

color:steelblue;

To change the color of the nutrient value text, look for:

color:grey;

To change the color of the nutrient titles, look for:

color:darkslateblue;

To change the color and/or width of the border, find:

border:1px solid lightgrey;

For a dashed border, change this to:

border:1px dashed lightgrey;

For a thicker border, change this to:

border:2px dashed lightgrey;

To remove the border, change this to:

border:none;

To change the font, edit the line:

font-family:Segoe UI;

Replace "Segoe UI" with your desired font.

Certain style not showing up? Try adding !important to the end of the value like this:

color: white !important;

How do I report an issue?âž•âž–
To report an issue with your account or label, please contact us with the following information:

- Your name
- The URL for a live post with an embedded label
- The specific problem you are having
- Confirmation that you have gone through the troubleshooting tips.

Account


How do I reset my password?âž•âž–
There are 2 ways to change your password.

If you already know your password and want to change it:

1. When logged in, click "Settings" in the top menu.

2. Then click "Change Password."

3. Enter your old password, and your new password twice.

4. Click "Save Changes."

If you have forgotten your password and can't log in:

1. From the login page, click the "Forgotten password?" link.

2. Enter your email address, and click "Submit."

3. A message will appear: "We have sent you an email with a link to reset your password, please check your inbox."

4. Click the link in the email, (check your junk folder if it doesn't appear) and enter your new password twice when prompted.

5. Click "Reset Password."



How do I cancel my account?âž•âž–
We’re sorry to see you go!

You can cancel your account by completing the following steps:

1. Log in and click "Settings" in the top menu.

2. Click "Subscription" and then "Cancel Subscription."

3. Enter the email address you used to register to login to the customer portal, it should already be prepopulated.

4. Click the link in the email.

5. Click "Cancel plan."

Your plan will be cancelled, but is still available until the end of your billing period.

If you change your mind, you can renew your subscription.
How do I update my credit card/payment method?âž•âž–
You can add a new payment method via the customer portal.

1. Login and click "Settings" in the top menu, then "Update Payment."

2. Enter your email address, click "Send" and we will send you a link directly to your customer portal.

3. Click the secure login link from the email.

4. Under "Payment Method," click "Add payment method."

5. Enter your new card or payment details, then click "Add."

You will then see both payment methods under "Payment Methods." You can delete any payment methods you no longer need.
How do I restart / renew an expired membership?âž•âž–
If you have cancelled your membership but your subscription is still active until the end of the billing period:

1. Login, click "Settings" in the top menu, then "Subscription," then click "Change Subscription."

2. Enter your email address for a secure link to the customer portal.

3. Follow the link in the email, then click "Restart Subscription."

If your membership is no longer active, when you login there will be a message prompting you to restart your subscription.

Simply choose an annual or a monthly plan, and you will be redirected to authorize your payment.

You will then be able to log in as normal.
Why was my payment declined?âž•âž–
We use the popular and secure Stripe to process debit and credit card payments.

Stripe Documentation

"Declines can happen for a variety of reasons. When we submit a charge to the customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and CVC.

"Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and your customer previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

"Unfortunately most declines are generic, so we don’t have much information as to why a charge was specifically declined.

"If all of the card information seems correct, it is best to have your customer contact his or her bank, inquire for more information, and ask for future charges to be accepted."

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